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Invoices & Payment Methods

Account & Billing

Viewing invoices

All invoices are available in Account → Billing → Invoice History. Each invoice shows the billing period, amount charged, payment method used, and a PDF download link. Invoices are also emailed to the account Owner on each billing date.

Updating your payment method

  1. Go to Account → Billing → Payment Methods.
  2. Click Add Payment Method.
  3. Enter your card details in the secure Stripe-hosted form.
  4. Click Set as Default next to the new card.
  5. Optionally, remove your old card by clicking Delete next to it.

Failed payments

If a payment fails, we’ll attempt to charge your card again after 3 days, then again after 7 days. If payment isn’t resolved within 14 days of the first failure, your account will be placed in a restricted state.

Changing the billing email

By default, invoices go to the account Owner’s email. To send them to a different address (e.g., accounts payable), go to Account → Billing → Billing Settings and enter an alternative email in the Billing Email field.