Support Center

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Account & Billing

3 documents
Managing your login credentials, email address, and password — plus everything related to your subscription plan, including invoices, payment methods, upgrades, downgrades, and cancellations.

Dashboard

0 documents
Navigating your employer or job seeker dashboard, adjusting notification preferences, managing account settings, and making the most of your KareerKomet portal.

For Job Seekers

0 documents
Building a strong profile, browsing Jobs and Careers, applying to listings, setting up job alerts, tracking your applications, and communicating with employers — all in one place.

Getting Started

3 documents
New to KareerKomet? Start here. Step-by-step guides for creating your account, completing your profile, and taking your first actions — whether you’re hiring or job hunting.

Hiring Employees

0 documents
Reviewing applicant profiles, shortlisting candidates, messaging, and managing your hiring pipeline from the moment an application arrives to the day you make your hire.

Job Listings & Applications

3 documents
Creating, editing, and closing job listings. Understanding the Jobs vs. Careers distinction, active listing limits by plan, featured placement, and how incoming applications are organized in your dashboard.

Managing Your Team

3 documents
Adding team members to your employer account, assigning roles and managing access permissions, and understanding the team seat limits included with each plan tier.

Technical Issues

0 documents
Troubleshooting platform errors, browser compatibility, pages not loading as expected, notifications not delivering, and anything that doesn’t seem to be working correctly.

Popular questions

Answers to the most common ones.

Every plan includes access to a real support team — not a chatbot or a help article queue. Paid plan members get priority response times, and KometLaunch and KometOrbit members get a dedicated support contact. We aim to respond within 4 hours on business days, and usually much faster.

The embed badge is a small widget you can add to your company website that automatically displays your current open positions. It updates in real time as you post and fill roles — so your site always reflects what’s actually available. Available on KometLaunch and KometOrbit plans.

Ad spend lets you push your listings through Google Ads, Meta Ads (Facebook/Instagram), or Featured Placement on KareerKomet — available on KometBoost and above. You set a budget, we manage the campaign. Ad spend is billed separately from your subscription and is capped at whatever budget you authorize, so there are no surprises.

Yes, any time. Upgrades take effect immediately and are prorated for the current billing cycle. Downgrades take effect at the start of your next billing period. If a downgrade reduces your listing limit below your current active listings, you’ll be prompted to choose which listings to keep active.

You can upgrade your plan at any time to unlock more listing slots — the change takes effect immediately. You can also close a filled or paused listing to free up a slot on your current plan without upgrading.

Our platform is structured to surface fit-first rather than volume-first. Job seekers build detailed profiles that employers can review in full before deciding to reach out. Your applicant dashboard ranks by relevance, not just by who applied most recently. We don’t inflate application counts to make your listing look popular — we’d rather you get five great applicants than fifty mediocre ones.

No contracts, ever. KareerKomet is month-to-month on all plans. You can upgrade, downgrade, or cancel at any time — no penalty, no notice period, no annual commitment required.

The core difference is our business model. Indeed and ZipRecruiter charge per click — meaning they make more money every time someone clicks your listing, regardless of whether that person is qualified. We charge a flat monthly fee. That means our only incentive is to send you genuinely qualified candidates, not to maximize click volume. This changes everything about how the platform is built and how results are measured.

No. Your profile is private by default. Employers can only see your information if you’ve submitted an application to one of their listings. We don’t have a public searchable resume database that employers browse without your action. You control who sees your information.

Yes — that’s the whole point. You build your profile once and apply to as many jobs as you like with a single click. Your full profile — work history, skills, availability, and resume — is sent to each employer. You can also review and update your profile any time, and those updates reflect immediately across any future applications.

You can set up job alerts by keyword, category, job type (Job or Career), and schedule preference. When a new listing matches your criteria, you’ll receive a notification right away — so you can apply before the field fills up. Alerts are free and don’t require an account to set up, though having a profile makes applying even faster when a match comes in.

Jobs are hourly, entry-level, part-time, or flexible-schedule positions — great for immediate income, a foot in the door, or supplementing existing work. Careers are salaried, full-time roles with advancement potential and a long-term growth track. Both categories are fully searchable, and many seekers apply to both depending on what they’re looking for right now.

Yes. Our platform is built to help employers find qualified candidates — not to maximize the number of applications they receive. Your profile is surfaced to employers based on relevance to their listing, not just recency. Employers using KareerKomet are here to hire, not to collect resumes, so your application lands in front of someone who is actively reviewing.

The biggest difference is listing quality. On KareerKomet, every employer is an active paying member — meaning every job you see is a real, current open position. We don’t have ghost listings or jobs that have already been filled. Our platform also surfaces your application based on fit rather than just submission time, which means applying on a slow day is just as effective as applying on the day the job goes live.

Yes, completely and permanently. Job seekers never pay anything to use KareerKomet — not to create a profile, not to apply to jobs, not for any premium features. There are no tiers, no “apply credits,” and no credit card required at any point. Our revenue comes from employers, which means we can offer the full platform to job seekers at zero cost.

Still need help?

Two ways to reach us.

Whether you have an account or not, we’ll get you sorted. Pick the path that fits.

Submit a support ticket

For existing account holders. Submit a ticket from inside your dashboard — your account context, tier, and ticket history are attached automatically for faster resolution.

Contact us directly

No account needed. Use the contact form to ask a pre-sale question, report a problem you can’t access from your dashboard, or reach out for any other reason.

Support response times

What to expect when you reach out.

Contact form

4–8 hrs

Business days

Free plan

Standard

Best effort, same day

KometBoost

< 4 hrs

Priority routing

Launch & Orbit

< 2 hrs

Dedicated contact

Business hours: Monday–Friday, 9am–5pm ET. Tickets submitted outside hours are addressed first thing the following morning.